Frequently Asked Questions
Everything you need to know about your Fabienne Chapot order
What is the standard shipping time for my order?
We aim to process and ship all orders within 1-2 business days. Delivery times vary by location, but most European orders arrive within 3-5 business days.
How do I return an item if it doesn't fit?
You can return any unworn items within 30 days of receipt. Simply use the return portal on our website to generate a shipping label and drop it off at your nearest point.
Are your materials sustainably sourced?
Yes, we are committed to conscious fashion. Many of our collections feature sustainable fabrics like Lenzingâ„¢ Ecoveroâ„¢ viscose and organic cotton to reduce our environmental footprint.
Which payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, American Express, PayPal, iDEAL, and Klarna for 'Pay Later' convenience.
How do I care for my Fabienne Chapot prints?
To keep your hand-painted prints vibrant, we recommend washing items at 30 degrees on a delicate cycle and avoiding the tumble dryer.
Can I change my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we cannot guarantee changes. Please contact our Customer Care team immediately if you notice an error.